Today’s travelling marketplace respects no boundary. The customer can move to other providers and competitors can poach your clients with electronic ease. So how do you maintain a loyal customer base that will ensure your long-term success while enhancing passenger experience? IEG has more than ten years of experience in developing loyalty systems for the… Continue reading How to create a seamless journey for customers using AIMS?
Tag: HOWTO
How to improve the passenger experience for limited mobility customers?
People are increasingly travelling more, especially during the holiday season, thus the need for a quiet retreat, away from the chaos, in an airport lounge. The holiday season also means travelling in bigger groups with friends and family, it can be tricky to avoid the queues and accommodate everyone accordingly. Children and old passengers need… Continue reading How to improve the passenger experience for limited mobility customers?
How to use blockchain to improve passenger experience?
Blockchain is a fascinating, new and impactful technology that we started hearing about in recent years. What is it? People usually associate blockchain technology with cryptocurrencies like bitcoin, which provides a way of transferring money anonymously without an intermediary. At its core, blockchain is a ledger that securely records transactions across a network of participants… Continue reading How to use blockchain to improve passenger experience?
How to combat fraudulent lounge entry?
Whether you are an airline, airport or private firm, providing VIP lounge services requires you to make a sizeable capital investment. Being squeezed on every side by increasing labour costs, airport leasing, and keeping the product novel while maintaining low costs are some of the challenges lounge operators must tackle. The last thing you need… Continue reading How to combat fraudulent lounge entry?
How to win the lounge battle?
Enter the VIP lounge as the oasis in an overcrowded airport – this is what the airport lounges will make you feel. With the increasing number of global travellers for leisure and business, airports are becoming an increasingly stressful place where the journey beings. Airlines are looking for a way to relieve the stress generated… Continue reading How to win the lounge battle?