Auckland International Airport Ltd. (AIAL) selects IEG with its VIP Lounge Suite of Services for their Strata Lounge. Based in Auckland, New Zealand, Auckland Airport is the largest and busiest airport in New Zealand and the fourth busiest international airport in Australasia, where more than three-quarters of all international visitors to New Zealand arrive.
With IEG America’s VIP Lounge platform, Auckland Airport (AIAL) will take customer experience to new heights and future proof their lounge offerings to move beyond baseline customer tracking. IEG America’s platform will provide the Strata Lounge with the ancillary service module that will enable walk-up guests, real-time dwell occupancy, offline business continuity, online reservations and partner invoicing. In addition, Strata Lounge will have the ability to manage the lounge traffic using IEG America’s new business intelligence (BI) platform with dashboards and reports.
“We are thrilled to add such a prestigious company and business leader in New Zealand to our client community,” says Michael Di Corpo, Managing Director of IEG America. “Stata Lounge will gain better occupancy and forecast data for catering and operator staffing while reducing its risk profile with a cloud solution.”
“Auckland Airport has been working hard to incorporate technology throughout our airport that drives efficiencies and enhances the customer journey. The IEG platform makes backend management easier, faster and more efficient for the team, allowing them to get on with the important business of making our customers journey’s better.” says Jackie Neville, Head of Customer Experience and Premium Products
About IEG America
Information Engineering Group (IEG) is a leading global provider of VIP Lounge Solutions for the hospitality industry of all sizes. The company’s secure, user-friendly and common use platform is used at over 300 airport lounges around the world by over 50 companies, including the Lufthansa Group, United, Air Canada, Swiss International, Finnair, LuxAir, COPA as well as airport and private lounge providers.
To discover how better VIP Lounge Management can bring insight into your business by reducing operating cost, generate new revenue streams while enhancing the overall customer experience, please visit ieg-america.com.
About Auckland Airport
Auckland Airport connects to 26 domestic and 49 international destinations in North and South America, Asia, Oceania, the Middle East and Europe. Air New Zealand operate the most departures from the airport followed by Jetstar, Qantas and Virgin Australia. The airport is located near Mangere, a residential suburb, and Airport Oaks, a service hub suburb 21km or 13 mi South of the Auckland city centre. It is both a domestic and international hub for Air New Zealand, and as the New Zealand hub of Virgin Australia and Jetstar Airways.
Passengers will be given access to Strata Lounge if they are a valid member of Priority Pass, Lounge Key or DragonPass. If they are using one of these cards, they must present their card on the door of the Strata Lounge entry. Customers may also get access via banking privileges e.g. Diner’s Club International. The Strata Lounge team will check their card and advise.
