Today’s travelling marketplace respects no boundary. The customer can move to other providers and competitors can poach your clients with electronic ease. So how do you maintain a loyal customer base that will ensure your long-term success while enhancing passenger experience? IEG has more than ten years of experience in developing loyalty systems for the… Continue reading How to create a seamless journey for customers using AIMS?
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How to improve the passenger experience for limited mobility customers?
People are increasingly travelling more, especially during the holiday season, thus the need for a quiet retreat, away from the chaos, in an airport lounge. The holiday season also means travelling in bigger groups with friends and family, it can be tricky to avoid the queues and accommodate everyone accordingly. Children and old passengers need… Continue reading How to improve the passenger experience for limited mobility customers?
IEG releases new lounge shower solution
IEG is introducing the new in-lounge shower app. This solution will add full control to the VIP lounge and reduces waiting time for an easier passenger experience. Shower App is a multi-platform staff-facing application. It is designed to help manage your shower space within the lounge, especially during peak hours. It is a fully touch-based… Continue reading IEG releases new lounge shower solution
How to use blockchain to improve passenger experience?
Blockchain is a fascinating, new and impactful technology that we started hearing about in recent years. What is it? People usually associate blockchain technology with cryptocurrencies like bitcoin, which provides a way of transferring money anonymously without an intermediary. At its core, blockchain is a ledger that securely records transactions across a network of participants… Continue reading How to use blockchain to improve passenger experience?
Airports, time to get your automation on
Airports are increasingly investing in Automation and self-serve Kiosks. This digital transformation we see is due to the rising number of passengers and the challenges of capacity constraints. If you ever travelled in the last few years, you know that airports are always busy in the peak seasons, no one likes to wait in line… Continue reading Airports, time to get your automation on
Biometrics & Beyond
“Biometrics” is a term we keep on hearing – trendy and intriguing, we don’t know exactly what it is. Let’s discover this fascinating technology, which might seem intimidating at first, but it will definitely become a norm moving forward in the next few years. IEG strives to lead the industry with its custom software development… Continue reading Biometrics & Beyond
IEG delivers on Meet & Greet mobile app for Airlines and Airports
In our increasingly digital world, Swiss International Air Lines (SWISS) opts to take care of its customers with a personalized service culture. A prime example of this ideology is their exclusive SWISS First Welcome Service upon which IEG has successfully contributed a facilitative tablet and mobile service system to enable the services’ full potential. “We are thrilled that SWISS has… Continue reading IEG delivers on Meet & Greet mobile app for Airlines and Airports
How to combat fraudulent lounge entry?
Whether you are an airline, airport or private firm, providing VIP lounge services requires you to make a sizeable capital investment. Being squeezed on every side by increasing labour costs, airport leasing, and keeping the product novel while maintaining low costs are some of the challenges lounge operators must tackle. The last thing you need… Continue reading How to combat fraudulent lounge entry?
Welcome to Copa Airlines
Taking the strain out of managing VIP Lounges is where IEG excels. Following our initial 3-year business relationship, Copa Airlines renews its commitment with IEG through 2021. IEG’s solutions for VIP lounges will grow in scope across Copa’s current installations in Panama City as well as Colombia, Dominican Republic, Guatemala and Costa Rica. The new… Continue reading Welcome to Copa Airlines
Top 10 lounge perks travellers value the most
Imagine this: you have prepared everything, from printing your travelling tickets to checking twice if everything is fine around your home. You are worrying you might have missed something. As you depart on this travel journey, all you wish is for relaxation, which is why you have access to these exclusive airport lounges. Here are… Continue reading Top 10 lounge perks travellers value the most